I am now attempting to follow Microsoft Tech Support’s recommendation:
- Install a Registry entry. Instructions here.
- Open command prompt and type the following commands:
- Enter credentials and try to sync files again
The Registry Entry part has me download a
.reg file containing the following lines:
Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\OneDrive] "TeamSiteSyncPreview"=dword:00000001
The file downloaded with a
.txt filename extension and so I had to first change this to
.reg. Then, I double clicked the file and OK’d through the dialog boxes. When completed, I got a confirmation message saying that the registry entry was added successfully.
Executing the commands at the command prompt shutdown and restarted the OneDrive client. I have two OneDrive for Business drives sync’d to my desktop — both were shut down by the first command and both were started by the second command.
Upon starting, the OneDrive clients appear to be checking each file for changes.
Next, I logged into portal.office.com via both Internet Explorer and Firefox. I then opened OneDrive and went into my SharePoint library. I first tried clicking the “Sync” link in Internet Explorer, which did not work. I next tried the same in Firefox, and got the following popup:
“Microsoft OneDrive” is the option that worked — “OneDrive.exe” just opened up my existing synced OneDrive on my hard drive.
And now, all is well and the SharePoint library has synced to my local hard drive!